Product Policy

Return, Refund, Cancellation and Delivery Policy

osConcert Digital Products and Web Services

Return and Refund Policy

“Since osConcert.com is offering non-tangible irrevocable goods we do not issue refunds after the product is shipped, which you are responsible for understanding upon purchasing. Please make sure that you’ve carefully read all relevant documentation and tried out the demo. We only make exceptions with this rule when the product appears to be not-as-described on a case by case basis in agreement of the parties concerned. The deadline for any refund claim is one week after the delivery date.”

However, we realize that exceptional circumstance can take place with regard to the character of the product we supply. We do not issue refunds if:

You just change your mind

You choose not to use our product

You find that our product doesn’t suit your needs

You are not eligible for product

We DO honour requests for the refund on the following reasons:

Non‐delivery of the product: due to some mailing issues you do not receive a delivery e‐mail from us;

Product not‐as‐described: a request based on this reason is satisfied on a case by case basis in agreement of both parties concerned. To prevent this situation every customer is suggested to research the product’s structure and evaluate products required.

Cancellation Policy

osConcert will work with our customers to help ensure that every single one of them is completely happy with the work we produce. In the unlikely event that we are unable to satisfy the customers needs, cancellation of the project must be made in writing by the customer. In the event that work is postponed or cancelled at the request of the Customer, we reserve the right to retain the original deposit. In the event that more than the amount of the deposits worth of the anticipated work is completed, additional payment will be due, prorated based on the percentage of work completed. If additional payment is due, this will be billed to the Client within 10 days of notification to stop work.

Delivery Policy

Due to the electronic and virtual nature of our work, no physical product will be delivered. However we aim to complete the requested services in 14 days from the date on which the deposit is paid. The Client must work with ourselves to complete the web site in a timely manner. In some cases, delays receiving materials or other circumstances can slow the process of development. However, assuming no delay of the signing of the contract and securing the deposit, we agree to make all reasonable efforts to complete each project in a timely manner. We reserve the right to cancel the contract at cost to the Client should significant delays be experienced that are outside the Developer’s control. Examples include, but are not limited to:

* lack of detailed documentation on the subject matter where requested
* lack of logos or design ideas where requested
* lack of return communication or correspondence
* failure to make required decisions
* significant illness
* acts of God
* other significant disruption

Upon any of these circumstances payment for all work already completed will be calculated and the final bill will be modified, all deposits will be forfeit.